Privacy Policy
Your Privacy is Our Priority
Table of Contents
Ratm Alshamela For Information Technology Establishment (Commercial Register No. 4030478754) is the legal owner of the platform RETM رتم. We are committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our property management platform and services. By using our services, you consent to the data practices described in this policy.
Information We Collect
Personal Information You Provide
When you register and use our platform, we collect information you provide directly, including: your name, email address, phone number, physical address, property details, tenant information, payment information, identification documents, and any other information you choose to provide.
Automatic Information Collection
Information Collected Automatically: We automatically collect certain information when you use our services, including: IP address, browser type and version, device information, usage data, location data (with your consent), cookies and similar tracking technologies.
Property and Business Information
We collect and process information related to your properties and business operations, including: property addresses and descriptions, rental agreements and lease terms, tenant applications and information, financial transactions and payment records, maintenance requests and service records, insurance information, and legal documents.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, operate, and maintain our property management services and platform functionality.
- Communication: To communicate with you about your account, properties, transactions, and provide customer support.
- Analytics: To analyze usage patterns, improve our services, and develop new features and functionality.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities.
- Marketing: To send you promotional materials and updates about our services (with your consent).
Data Security
We implement industry-standard security measures to protect your information, including: encrypted data transmission (SSL/TLS), secure servers and databases, regular security audits and vulnerability assessments, access controls and authentication measures, employee training on data protection, and backup and disaster recovery procedures.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Property and transaction records may be retained for extended periods as required by law.
Your Rights and Choices
You have certain rights regarding your personal information:
International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information during such transfers.
Children's Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. We may also notify you via email or through our platform.
Your continued use of our services after any modifications to this Privacy Policy constitutes your acceptance of the updated policy.
Contact Information
For questions about this Privacy Policy or our data practices, please contact us at:
admin@retmco.com or +966505605773